The pre-departure experience was great, especially the time and patience Orbridge Guest Services afforded me as I tried to ascertain what photography gear I could/should bring.
I think the program is excellent, particularly in how it accommodates the wide range of mobility and levels of interest in the group.
The hotel was excellent. The restaurant was surprisingly good, and the staff was great at all junctures.
Our local guide was a rockstar—there's really no substitute for the breadth and depth of field experience he has on the taiga/tundra and in Churchill among both the full-time and seasonal residents, staff, scientists/naturalists and visitors.
Our Expedition Leader was everything you could hope for in a group leader: well-informed about the topic at hand, well-informed about many other things including other trips/expeditions, positive, patient, frank but diplomatic, and most of all, seemed genuinely passionate and excited about the bears and their natural (and sometimes unnatural) environment(s).