Orbridge: (866) 639-0079 or Email
Orbridge

Coronavirus Update

MAY 11, 2020

The Orbridge team hopes you, your family and friends are safe and healthy during this time. We deeply appreciate your trust as we work through the disruptions and impact COVID-19 has had on the group travel industry.
 
At this time, we remain cautiously optimistic there will be no changes made to our tours scheduled to resume in late June and beyond. We are regularly monitoring updates from the CDC and are in constant contact with our cruise line, train, hotel, and motor coach partners. Our team is in communication with suppliers, team members, and our expedition leaders around the world, and in close partnership with them, has developed enhanced health and wellness protocols for upcoming tours.
 
Our dedicated Guest Services team is contacting guests chronologically to provide specific tour updates. If you have a question about an upcoming tour, you can reach our team at guestservices@orbridge.com or (866) 639-0079.

Please note that we are experiencing a high level of calls and emails, so we thank you in advance for your patience as there may be a delay in responding.

-------------------------------

APRIL 9, 2020

Orbridge is continuing to monitor the global situation as areas around the world are taking unprecedented steps to help minimize the spread of COVID-19. Our thoughts are with everyone who has been impacted by the virus. We remain in constant contact with our partners around the world, and we are regularly monitoring updates from the U.S. State Department, CDC, and WHO.

Our Guest Services team is working diligently to communicate chronologically with all guests reserved on travel programs between now and December 2020. At this point, we expect to resume normal operations and operate scheduled tours beginning in very late May 2020. However, we understand this is a rapidly evolving situation and should changes be necessary to future tours, our team will be in touch directly with guests who may be impacted. Our Guest Services team is available at guestservices@orbridge.com or (866) 639-0079 to speak with guests who are booked on future tours that may have questions. 

Given the mandate by the Washington state Governor's office, all team members are currently working remotely. Team members have full access to all resources needed to conduct all regular business during normal business hours without any interruption. However, please note that our team is fielding a high volume of calls and emails so as such, there may be a slight delay in a response but we are committing to serving you as quickly as possible.

We share with you the hope that this situation improves soon, and that together we can once again start exploring the world.

-------------------------------

MARCH 18, 2020

At Orbridge, the health and well-being of our guests is our top priority. Given the rapidly changing impact of the Coronavirus (COVID-19), we are closely monitoring daily events and reports from the global health community, and we are keeping in close contact with our ground operators, vendors, and partners at each domestic and international destination. With them, we are reviewing daily information from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and the U.S. State Department. 

Each supplier, including small ship cruise lines and hotels, has implemented enhanced precautionary measures while adhering to strict sanitary protocols that adhere to CDC recommended standards. We are hopeful that the aggressive international response and from the travel industry as a whole, will help to minimize the continued spread of this virus. While each situation is unique, as a general rule we evaluate each tour and destination carefully based on the recommendations of the U.S. State Department, CDC, WHO, and our partners on the ground. 
 
Our Guest Services team is actively contacting guests set to travel on departures originally scheduled through mid-May to personally discuss options. We understand that guests have varying levels of tolerance for travel during uncertain times. If guests have any questions or wish to discuss the tour for which they are booked, please contact our dedicated Guest Services team at (866) 639-0079 or via email at guestservices@orbridge.com

Orbridge’s team of employees has many decades of travel industry experience, effectively navigating through various health and safety crises as they have arisen over the years throughout the world. The safety and comfort of our guests are very important to us and we are committed to take every effort possible to provide our guests a memorable travel experience.

For up-to-date information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.