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Guest Services Coordinator

Guest Services Coordinator

Orbridge is seeking a dynamic and focused team member who is a self-starter and enjoys working both independently and as a team to serve as a new Guest Services Coordinator. Orbridge, founded in 2008, is a rapidly expanding high-end tour operator that specializes in educational tours for small groups in unique destinations. Our primary client base includes alumni organizations from universities across the country, and we are expanding into new markets as we grow. The company office is located on Bainbridge Island, WA.

Essential Duties & Responsibilities

  • Sending various Guest communications, including final payment and guest information reminders
  • Uploading and recording Guest documents, such as passports and IDs, into the database
  • Processing reservation confirmations and acknowledgements in a timely manner
  • Manage and maintain online forms, including those used to capture Guest information and details
  • Coordinate with Guest Services Program Managers the flight arrangements and tour details for individual tour departures
  • Audit Guest records in advance of tour departure to ensure all necessary information is recorded and received
  • Update and create email templates used regularly by Guest Services team members
  • Other duties as assigned

Knowledge, Skills, & Abilities

  • Basic Mac/PC computer skills, Microsoft Office (Word/Excel)
  • Highly detail oriented with accurate data entry skills
  • Ability to learn new software and databases
  • Ability to work in a team environment

Education and Experience Required

  • Previous experience in a Guest Relations role strongly preferred
  • Knowledge and expertise of the travel industry strongly preferred

Full-time position – Available Immediately
Mon – Fri, 8:30AM – 5:00PM with some flexibility in work hours
401K and Medical benefits provided

TO APPLY: Email a cover letter and resume to Due to the high volume of applicants, we may not be able to get back to you. Thank you for taking the time to apply and we will contact you if your resume is being considered.